Intro to our client Gymnation :
We are Loren and Frank and we are pleased to introduce you to GYMNATION. It is our strong belief that health and fitness should be affordable and accessible for everyone. At GYMNATION we hope to achieve this goal through providing gym memberships starting from AED 99 per month and a state of the art facility which is welcoming for everyone, from the first-time gym users through to the most dedicated of athletes.
Scope of work :
Full Gantner Access Control Biometric & RFID card solution and middleware software development for a new Health Club in Dubai
Responses and comments below from GYMNATION's owner &Operator : Loren Holland
Date of Install : May 2018
What were you using before this product/service? Nothing, this is our first club in Dubai but we wanted to put in place a system and products which were capable of managing a high volume of members and would be scalable as we look to open more gyms and embark on a roll out
Summarize three points of frustration you faced.
- Understanding the options for single or dual authentication (i.e. can we use biometric only)
- Integrating the hardware with our CRM system
- Finally, the real challenge of how we integrate our payment gateway data with our CRM/entry gate
What was the big ah-ha moment when you decided you needed to try something new? Our pre sell went far better than expected (approx. 5000 members) and we immediately realized we needed a robust and secure entry system to help reduce the burden on reception staff and to ensure members could easily and securely gain access to the gym 24/7.
What were the top reasons you selected this product/service? The Ganter products referenced very well in the market and there was an existing partnership with our CRM provider. HealthPOS were also recommended to us via our software provider and it was immediately apparent that Wayne and Nathan had an indepth knowledge of the issues and solutions we faced and could support us in all aspects of our requirements – from hardware selection to software development.
GYMNATIONS experience using your product or service :
How easy or hard was it to get started with this product/service? So far we have had a very fluid experience, but the gym isn’t open yet, that’s when the real test will come! But so far, so good…
How has it helped you to overcome the challenges you had before? I believe the system we have in place will enable us to manage the high volumes of members we anticipate, 1250+ per day unique visits
Tell me about the most positive experience you've had using this product/service? We found the HealthPOS team were capable of providing a bespoke solution to integrate our payment gateway data with our CRM system through the development of a middleware platform which will also be saleable as we expand into a multi-site operator.
Their results with your product or service.
How has this product/service helped you achieve your business or personal goals? Once operational the system and products put in place by the HealthPOS team should meet all our entry requirements to overcome the high volume traffic without having to rely on a reception team.
Why they would recommend your product or service? It’s obvious that HealthPOS have an abundance of both industry experience and extensive technology knowledge working with clients across the globe
What is the single biggest reason you would recommend our offering? Being able to advise and supply not just the hardware but also come up with innovative and bespoke software solutions to meet customers CRM needs. Such a tailored service is not offered by all providers as most do not have the deep knowledge of both CRM and hardware systems as the HealthPOS team do.